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Buyer's guide

What happens when you make a bespoke enquiry

Most of what we sell is in stock with the price on the unit. But when you need a different size, layout or spec, it's made to order, and "enquire" can feel like opening a door to a sales process. Here is exactly what happens instead, step by step, so you know what you're signing up for: nothing, until you order.

Applies to made-to-order units: bespoke welfare blocks, changing rooms, classrooms, offices, accommodation and combined buildings. In-stock units skip most of this: pick the unit, tell us your postcode, and it's delivered in days.

Before you enquire: what helps

You don't need drawings, a specification document or a procurement process. Four things let us give you a useful answer first time:

The timeline, start to finish

Day 0: you enquire

Web form, email or phone. A person reads it the same working day; there's no automated qualification, and your details aren't passed to anyone else.

Within 1 working day: recommendation and price estimate

If one of our existing floorplans fits (still built new, to order), we come back with the layout we'd recommend, usually with the drawing PDF, plus a price estimate including delivery to your postcode and the lead time. If your need is really an in-stock unit, we'll say so; it's cheaper and faster and we'd rather you got the right box.

Fully bespoke design: allow a couple of days

If nothing in the range fits and you need a layout designed to your requirements, our team draws it up from scratch. Producing the design and its price estimate usually takes a couple of days rather than one.

You take your time

The estimate and drawing are free and without obligation. Compare us against hire rates and other suppliers; our cost guide and buy-or-hire guide give you the numbers to do it properly. Spec changes at this stage are free; we just re-estimate.

Ready to move forward: firm quotation and final design

When you want to proceed, we produce the final design with every spec choice and change you've asked for, and our technical team reviews it before the firm quotation is issued. This review normally takes around a week, and it's what makes the number and the drawing ones you can rely on.

You order

We confirm the final spec and drawing in writing, take the agreed payment, and the build slot is booked. Your unit is built new to that spec; you're not inheriting an ex-hire cabin.

Build

Lead time is confirmed with the firm quotation and depends on the layout and season. We keep you posted; if anything moves, you hear it from us first.

Delivery, siting and handover

We book transport, arrange craneage where access needs it, and site and level the unit. Combined buildings are connected and sealed; then your own trades make the final mains connections. After handover, you have one contact for anything that comes up.

How the price is put together

A bespoke price is one delivered figure, built from the unit spec plus transport to your postcode. There are no survey fees, no drawing charges and no quote-stage costs of any kind. Three things are worth knowing:

Delivery and installation

We hold stock and ship from depots across the UK, including Bathgate, Toome, Leeds, Widnes, Crewe, New Chapel, Derby, Burton upon Trent, King's Lynn, Newport, Berkshire and Chichester, so your unit travels from the closest point, which keeps delivery quick and the cost down.

The practical details of access, ground and offloading are on the delivery page.

The short version: an enquiry costs you nothing and commits you to nothing. Within a working day you have a recommended layout and a delivered price estimate (a couple of days for a fully bespoke design), and when you're ready to move forward, the final design and firm quotation follow after technical review, normally within a week. Everything happens at your pace.

Common questions

Does enquiring commit me to anything?
No. The recommendation, estimate and drawing are free and without obligation. Most people enquire while comparing options, and we'd rather you compared with real numbers.
How long does a bespoke unit take?
It depends on the layout and the season, and we confirm it with the firm quotation before you order. If the date is tight, much of the range is in stock and delivers in days.
Can I change the spec after the estimate?
Freely; we just re-estimate, and every change you settle on is built into the final design and firm quotation. Once the build starts, changes depend on the production stage, so it pays to settle the spec first.
What build quality should I expect?
Steel-framed units built new in Europe with proper insulation options and finishes specified for working environments, from a single cabin to combined and stacked buildings. Nothing we sell is ex-hire.
Do I need planning permission?
Often not for temporary or incidental units, but it depends on your site, use and how long the building will stay. It's your responsibility, and we can point you to the right questions to ask your local authority. Our planning permission guide walks through the common cases.

Try it: the first step is one message

Tell us the size or use, your postcode, any must-haves and your timescale, and you'll have a recommended layout and a delivered price estimate within a working day.

See made-to-order layouts